After testing AI customer service platforms for years, I can say the game’s...

https://www.livebinders.com/b/3726884?tabid=48f0a6b4-7e10-3907-f91e-9144d11d3312

After testing AI customer service platforms for years, I can say the game’s shifting in 2026. Some tools hit 70% automation within a week, handling routine queries so agents focus on tougher issues