AI can be a game-changer for MSPs but making it both usable and safe is tough....

https://kilo-wiki.win/index.php/How_Do_AI_Voice_Receptionists_Work_for_MSP_Service_Desks%3F

AI can be a game-changer for MSPs but making it both usable and safe is tough. Over 330 customers processed 1 trillion tokens with real-world safeguards in place