AI voice agents are improving phone support by cutting end-to-end latency,...

https://cashsbrilliantperspectives.cavandoragh.org/what-should-be-in-the-transcript-sent-to-a-human-agent-on-transfer

AI voice agents are improving phone support by cutting end-to-end latency, making conversations feel more natural and responsive. They now handle barge-in, so callers don’t have to wait to speak over the system