AI voice agents are transforming phone support by cutting end-to-end latency,...

https://research-wiki.win/index.php/AI_Voice_Agent_vs_IVR_Menu_%E2%80%93_What_Is_Actually_Different_Now%3F

AI voice agents are transforming phone support by cutting end-to-end latency, so callers get faster responses without delays. Features like barge-in let customers speak anytime, making conversations smoother and more natural