AI voice agents for phone support are improving by cutting down end-to-end...

https://uniform-wiki.win/index.php/Is_Escalation_to_a_Human_a_Failure_State_for_Voice_Automation%3F

AI voice agents for phone support are improving by cutting down end-to-end latency, which means faster responses for customers. They also handle barge-in well, so callers can interrupt and get help without delays