Voice AI sometimes messes up answers because it misunderstands or guesses...

https://johnnysimpressiveop-eds.trexgame.net/air-canada-argued-the-chatbot-was-responsible-for-its-own-words-is-that-real

Voice AI sometimes messes up answers because it misunderstands or guesses without checking. One way to catch errors before they reach customers is by using a "readback" step—like repeating order IDs back for confirmation