When a negative review or post hits your business, your first instinct might be...

https://www.third-bookmarks.win/when-harmful-content-hits-your-business-don-t-panic-silence-is-often-a-silent

When a negative review or post hits your business, your first instinct might be to defend yourself. Resist that urge. Reactive outbursts often escalate situations and turn minor friction into a public spectacle that hurts your revenue